High Level Claw (gohighclaw.app)
Effective date: 2026-09-18
Last updated: 2026-09-23
Operated by: Open Claw Assistance LLC, a Wyoming limited liability company
This policy is part of the Terms of Service. Capitalized terms have the meanings given there.
1. Subscriptions
Plans are billed in advance, monthly or annually, through Stripe. Your Plan unlocks the limits shown on the pricing page (Organizations, Authorized Users, phone numbers, Tenant Sites, connected social accounts, Included Allowance, and Plan Credits). Usage beyond your Plan is paid from your Credits Balance. Services you connect with your own keys or accounts are billed to you by those providers and are separate from your subscription.
2. Cancelling your Plan
Cancel any time from the Billing page. Cancellation stops future subscription charges. Your Plan stays active until the end of the billing period you already paid for (the "period end"), and your Organization then drops to the free, view-only state. In that state you can read and export your data, but Automations, Playbooks, Texting, the AI Receptionist, publishing, and metered features are off, and Tenant Sites are unpublished.
Cancelling does not delete your data. Deletion happens only when you delete the Organization or Account, or when the free state remains inactive for 12 months, after which we may delete the Organization with 30 days' notice.
Before you cancel, we may show you an offer. This can be a discount, a pause of up to 3 months, or a smaller Plan. Accepting an offer is optional. Declining it never delays or blocks your cancellation, and the terms of any offer you accept are shown on screen and confirmed by email.
3. Subscription refunds
Subscription fees are non-refundable once a billing period starts, except:
- Our error. If you were charged in error, or a verified outage kept the core Service unusable for a sustained period, email support@openclawassistance.com within 30 days of the charge and we will make it right, up to a full refund of that period.
- Material feature reduction or termination without cause. If we materially reduce your Plan's core functionality or terminate your Account without cause, we refund prepaid subscription fees for the unused period.
- Annual plans. If you cancel an annual Plan within 14 days of the first annual charge and have used fewer than 500 Credits, we refund the annual charge in full. After that, annual fees are non-refundable, and the Plan remains active until the end of the annual term.
- Where the law requires. If the law of your place of business requires a refund, we honor it.
4. Credits
Credits are prepaid usage units with no cash value, as the Terms of Service describe.
- Purchased Credits are non-refundable once bought, except within 7 days of purchase if none of that pack has been spent, or where the law requires a refund.
- Plan Credits expire at the end of the billing period and are never refunded.
- Failed jobs. If a metered job fails because of a provider or platform error, the reserved Credits are released back to your balance automatically. If a job completed but the result was unusable because of a defect on our side, tell us within 14 days and we will re-credit the job.
- Unused Credits at closure are forfeited when your Account closes, except Purchased Credits refunded under Section 3 when we terminate without cause.
5. Telecom Services
- Usage is non-refundable. Voice minutes, SMS and MMS segments, recordings, and number rental that were delivered are non-refundable, because our carrier bills us for them. If a carrier issues us a credit for a failure that affected you, we pass it through to your Credits Balance.
- 10DLC fees. Brand registration, campaign vetting, and monthly campaign fees are non-refundable once submitted to the registry, including when a campaign is rejected because of inaccurate information you provided or content that violates messaging rules. If a campaign is rejected, we will tell you the reason we received, and you may correct and resubmit; resubmission may incur a new vetting fee.
- Phone numbers. Number rental is charged monthly and is not prorated. Port your number out before your Organization closes if you want to keep it.
6. Pass-Through Charges
Connected social accounts beyond your Plan's included accounts, and any other usage we resell at Carrier Cost plus thirty percent, are non-refundable once the provider has billed us for the period.
7. Plan changes
Upgrades take effect immediately and are prorated by Stripe. Downgrades take effect at the next renewal. If a downgrade leaves you over a limit (for example more phone numbers or Tenant Sites than the new Plan allows), existing items keep running until the next renewal, after which items above the limit are paused and you choose which to keep. Phone numbers above the limit are released 30 days after the downgrade unless ported out.
8. Trials
If a trial requires a payment method, it converts to the selected paid Plan at the end of the trial unless you cancel before then. Trial usage of Credits and Telecom Services is charged from Credits at the standard prices. Trial charges follow this policy.
9. Payments you collect through Stripe Connect
Invoices, payment links, and subscriptions you issue to your own customers run in your Stripe account. Refunds to your customers are your decision and are issued from your Stripe balance in the Money module. We do not hold those funds and cannot refund your customers for you.
10. Chargebacks
Report any charge you did not authorize to us before filing a dispute with your bank; we respond within two business days and resolve billing errors faster than the dispute process. A chargeback filed without contacting us may result in suspension of the Account while we investigate, and a chargeback that is later found to be invalid may be charged back to you with the dispute fee we paid.
11. Contact
Billing questions: support@openclawassistance.com. Include the email address on your Account and the approximate charge date. We answer within two business days.